Audiojungle comes to life
- Written by Super User
- font size
- 278981 comments
Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends.
Don't go around saying the world owes you a living. The world owes you nothing. It was here first. If you don't like something, change it. If you can't change it, change your attitude. Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.
It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change. All changes, even the most longed for, have their melancholy; for what we leave behind us is a part of ourselves; we must die to one life before we can enter another.
[soundcloud url="https://api.soundcloud.com/tracks/118951274" width="100%" height="166" iframe="true" /]Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy.
Take up one idea. Make that one idea your life - think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success.
Super User
Mauris at lectus ut purus facilisis volutpat. Aliquam nec turpis in nunc venenatis aliquam at ut enim. Etiam sed odio vitae dolor feugiat cursus pulvinar quis nisi. Sed consectetur eleifend tempus. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus vitae dolor feugiat cursus pulvinar quis nisi. Sed consectetur eleifend tempus.
Website: www.arrowthemes.comLatest from Super User
278981 comments
-
If you want to grow your know-how only keep visiting this web site and be updated with the latest gossip posted here.
-
What's up, I would like to subscribe for this website to get hottest updates, therefore where can i
do it please assist.
https://www.outlookindia.com/outlook-spotlight/greenhouse-cbd-gummies-beware-is-it-legit-first-know-cost-side-effects-ingredients-customer-reviews-for-official-website-news-291647 -
If you desire to increase your know-how only keep visiting this site and be updated with the hottest gossip posted
here. -
Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to
your clients. Whether for voice or non-voice applications, there are plenty of
excellent customer support...
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications, there are
plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service
needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out
its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of
customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a
company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever
the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet
of their operations. Given their many responsibilities, many
startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger
source of talent from all over the world. At the same
time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders
can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture,
they’ll need to partner with the best service companies that know what
they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers
will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to
longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent
level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great
customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of
each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both enterprise
and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment
to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and
European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the
same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays
off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced
to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the
first BPOs to open multiple locations. In 2021, the Sitel Group
acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement
services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience
by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to
requests for quotes, the prices of this outsourcing customer service company are more
than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established
leader in solution design, business optimization strategies, and
front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over
265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the
language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer
customer care and customer experience (CX) solutions
to some of today’s major global brands. In addition, the company offers
contact center and BPO services, omnichannel and
multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX)
pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support
services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients
can learn as they go.
Pros:
High CX expertise leads to enhanced customer and
employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time
schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients
in five countries.
Pros:
Nearshore operations mean fewer problems dealing with
time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support
outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital
solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual
customer service to industries such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies
that offer top-tier customer support services in various countries and more
than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days
of Giving.” In particular, the company taps 225,000 volunteers
from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada,
and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of
service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower
expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as
HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
Canada. This means stable employment for the company and
an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer
having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better
than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes
modern technology throughout the various stages, try the
best companies for customer service. These largest outsourcing companies not only supply
the best talent, but also the best equipment and training to prepare them. -
Good respond in return of this issue with real arguments and
explaining the whole thing concerning that. -
Hi there! I know this is kinda off topic but I was wondering if you knew where I could find a captcha plugin for my comment form?
I'm using the same blog platform as yours and I'm having problems finding one?
Thanks a lot! -
Wiith havin so much written cpntent ddo you evver ruun intoo any problems off plagorism or copyrighnt infringement?
My site haas a lott of uniquee content I've eijther wrjtten myselkf oor utsourced but it looks like
a loot off it is popping iit up alll over tthe webb withoout mmy agreement.
Do yoou know any ways tto help protect agains content from beinhg ripped off?
I'd definitely appreciate it. -
Great site you have here but I was wondering if you knew of any user
discussion forums that cover the same topics discussed
in this article? I'd really like to be a part of community where I can get responses from other knowledgeable
people that share the same interest. If you have any suggestions, please let me
know. Thanks! -
WOW just what I was looking for. Came here by searching for audiojungle
-
Fantastic post but I was wanting to know if you could write a litte more on this subject?
I'd be very grateful if you could elaborate a little bit more.
Cheers!
